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CSA Front End Service Desk

Job Description:
Position Description
Responsible for responding to customer inquiries, providing support throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans, processing sales and returns using a cash register, and addressing customer complaints.
Job Requirements
Requires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimum Qualifications
6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.
Preferred Qualifications
Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances), or related field.
6 months experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
6 months retail experience.
6 months experience as a cashier.
Job ID: 1392115BR
Line of Business: Store
Job Category: Customer Service
Department: 0702 - Return Desk
Employment Type I: Regular
Employment Type II: Full-Time
Location #: 1071
Location Name: Highland Heights, KY
City: Highland Heights
State: KY
EEO Statement:
Lowe?s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.


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