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To Go

Overview
The mission of Hooters is to "Make People Happy" and the To Go position is responsible for taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role strives to provide an exceptional experience for our To Go guests including a sincere, positive greeting, quick and efficient service time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring orders are packaged accurately, and receiving payment. This is a part-time position. The To Go position follows the To Go Service Platform to ensure each guest receives an excellent service experience. The To Go position must be aware of new menu items and specials and be able to answer all questions about the menu. The Hooters To Go position embraces the company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.
Responsibilities
Team Player
Community Outreach & Events Participation
Sales Generation, including Promotional Items
Team Communication
Performs assigned tasks
Continuous development of food & beverage product knowledge
Primary Accountabilities
a. People Leadership
b. Guest Happiness
Food & Beverage Quality Assurance
Order Accuracy
Speed of Service
Accurate Food Presentation
Friendly & Attentive Customer Service
c. Financial Management
Responsible Cash Handling
d. Brand Operating Standards
Welcoming, Personal, & Courteous
Ensures proper sanitation and food handling
Prepared, in uniform & Punctual for Shift
Cleanliness
e. Responsible Alcohol Service
f. Other
Menu Knowledge
Sense of Urgency
Aware of Events & Specials
Qualifications
Knowledge, Skills, Abilities
Must be 17 years of age or older
Awareness of Safe Food Handling Practices
Detail Oriented
Customer Service Skills
Basic Mathematical Computations Skills
Ability to promote Brand Integrity
Ability to maintain Professionalism at all times
Ability to Communicate clearly
Ability to work well with others
Ability to multi-task at a Fast Pace
Ability to Adapt to Change
Menu Knowledge



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