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Key Account Manager

Overview:
Make your move to XPO, where your hard work, commitment and dedication will become our greatest asset.
We're not just a transportation logistics company.
We're a company invested heavily in technology, innovation and growth - and we invest in our employees, the people who share in our success.
At XPO, you'll find yourself immersed in a dynamic environment fueled by achievement and a tenacious team spirit.
You'll be part of a motivated team that matches your confidence and ambition.
XPO will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach the goals you set for yourself, your team, your career and your customers.
Your competitive nature will not go unrecognized.
We believe in unlimited earning potential.
We believe in you.
Responsibilities:
Completing general tasks as assigned by either the Sales Manager or Sales RepKnowledge of all assigned accounts.
Enter loads and confirm notes about the status of shipments.
Set pickup and delivery appointments with warehouses and customers.
Track the status of shipments from inception to delivery and communicate with the appropriate people in the process.
Seek help from a sales representative when you have a doubtDeal with any issues that arise on any shipment.
Find and Fax POD'S (Proof of Delivery) when required.
Enter Carriers.
Get original POD's.
Complete entry into TMS and ready loads for accounting, error free and complete.
Transfer loads to billing statusIdentify any shipment, billing or follow-up issues to Carrier Operations Representative.
Prioritize the daily workload and focus of your accounts including:
load entry, tracking, tracking reports as required.
Monitor report cardsFocus on growing the current customer account when you have them on the phone.
Update and maintain customer information in Sales ForceTrack the status of shipments from inception to delivery and communicate with the customer on the status of the shipment.
Deal with any issues that may arise on any shipment.
Complete entry into TMS and ready loads for accounting, error free and complete.
Record and maintain quotes in Sales Force or Freight Optimizer.
Key Account Manager would serve as the primary contact for the customer Qualifications:
Able to perform each essential duty satisfactorilyKnowledge of logistics and the trucking industry.
Understanding of industry terminologyMicrosoft Office - Computer Skills.
Able to interact effectively via phone, in person, via email or Instant Messenger with internal departments and external contacts.
Service-orientedDetail-orientedPatient and tactfulStrong work ethicPositive attitude.
Problem-solving skillsReasoning skillsAble to apply common sense understanding to carry out instructions in written, oral or diagram form.
Language skillsPresent information in one-on-one and small group situations.
Able to read, write, and understand simple instructions, short correspondence, and memos.
Strong Mathematical skillsAble to calculate figures and amounts with precision and accuracy, such as discounts, interest, commission, percentages, area and volume.
Able to apply concepts, such as fractions, percentages, ratios and proportions to practical situations.
Proficient with quantifying data.
Possess the analytical math skills to construct and explain spreadsheet analyses.


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